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خلاصہ
A multi-dimensional, vibrant and diligent Sales Professional having experience of Customer Services, Sales, Team Management, Operations Management and general Administration. Possess Masters Degree (MBA) with excellent interpersonal, decision making and leadership skills and have worked in different departments during past 18 years, which has enriched my Out of Box Thinking to deal with various situations.
تجربہ
Area Sales Manager
Manager Commercial Experience
• Oversee and handle administrative issues of assigned area
• Achieve maximum Customer Convenience, Quality of Service & Customer Satisfaction
• Achievement of assigned Sales targets & responsible to give growth to existing business
• Manage revenue generation through upselling and encourage culture which promotes Customer loyalty and retention.
• Developing contacts and managing relationships with key stakeholders
• Retail & franchise outlet/network management
• Ensure the efficient availability of stock/inventory
• Financial management at retail channel
• Manage focused Churn Management Program and initiatives
• Monitor & take necessary steps for individual / team improvement
• Training needs analysis and have they arranged.
• Availability of systems and tools. Assurance of data security and confidentiality.
• Performance appraisals of staff.
• Create & Implement plans for continuous improvement of Customers’ experience
• Implement processes to reduce work load and increase efficiency to satisfy the Customers’ needs
• Coordinate and follow up with different departments to resolve the issues in a timely manner
• Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls.
• Ensure compliance with legal and ethical standards
REGIONAL EXECUTIVE CUSTOMER CARE - FRANCHISE SUPPORT
• Looking after the largest region and having more than 40 franchises with 115 staff.
• Plan postpaid sale or any other assigned product in order to maximize sales in assigned franchises.
• Present ideas & their Execution in a smooth way
• Monitor and improve Sales & CS Activities at the assigned Franchises.
• To ensure that the franchises are working as per the defined company policies and procedures.
• Act as focal point for all related issues of the assigned franchises and also co-ordinate with different department to ensure smooth operations at the franchise centers.
• Identifying the areas where re-engineering of processes is required
• Updates and other important information is shared with the assigned franchises on timely basis
• Training need analysis on regular basis of assigned franchises
• Ensure availability of all types of inventory items at designated touch points
• Conduct follow up on trainings imparted and refresher training sessions along with assistance as and when required basis.
• All Sales & CS related issues are identified and addressed proactively at the assigned Franchises and issues logged are resolved effectively.
• Conduct periodic audits and reviews
• Ensure the efficient availability of inventory at all retail network
CUSTOMER CARE REPRESENTATIVE
• Resolve walk in customer’s issues and queries.
• Achievement of assigned targets
• Assist Sales team
• Follow up for the resolution of customer’s complaints.
• Coordination with different departments internally
• Overall administration of sales & service center.
IN HOUSE SALES EXECUTIVE
• Achievement of Sales targets
• Conduct daily face to face sales visit
• Prepare and submit sales reports
• Developing new and innovative marketing programs to promote company’s products.
• Creating awareness in the customers about the company’s products.
